Poor Customer Service Overrides Product Quality
This ceiling-mounted clothes rack system boasts good quality, but the abysmal customer service negates any positives. Despite ordering two specific models, they sent entirely different ones without prior consultation. Upon contacting them, they not only refused a partial refund but also displayed reluctance to rectify their error. Escalating the issue to Alibaba became the only solution, highlighting their lack of accountability and disregard for customer satisfaction. Buyer beware: their product may be sturdy, but expect a battle if anything goes wrong.